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Frequently Asked Questions
General Information
Redragon is a global brand specializing in high-performance gaming peripherals, including keyboards, mice, headsets, mousepads, and other accessories. Known for combining affordability with quality, Redragon is a popular choice among gamers, streamers, and esports enthusiasts.
Yes, Redragon products are sold in over 30 countries worldwide and are well-regarded for their value in both emerging and established gaming markets.
In order to claim a warranty for your product you need to register the product under claim warranty or call the following number.
For Warranty and Technical Service: 9870294946.
Please Keep your invoice and product details handy for faster resolution.Timings:Mon to Fri 11 AM to 6 PM | Sat 11 AM to 3 PM.
Products & Features
PROGRAMMABLE G KEYS
The eight “G” keys are programmable for user defined macros. If a certain
keystroke combination (such as Ctrl + V) is useful in a particular program or
game, you can assign it to a G key.
How to program the keys:
Step 1 – Press the red (upper right) double circle key to begin macro
recording
Step 2 – Select and press any of the G1-G8 keys
Step 3 – Enter your keystroke combination (such as Ctrl + V) (* up to 42 keys)
Step 4 – Press the red (upper right) double circle key to finalize macro
recording
* See manual for macro playback speed options.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
To find the installed software, here are the steps that you
can follow:
- Go to Start button
- Click All programs
- Click 5-button mouse
- Click Driver Configuration
- Mouse icon will appear on your taskbar
- Double Click the icon and you can program the buttons
It has 33 options for button configuration:
1. Click
2. Auto Scroll
3. Right Click
4. Back Command
5. Forward Command
6. Copy
7. Cut
8. Paste
9. Mark
10. Double Click
11. Delete
12. Open my Computer
13. Mail
14. WWW
15. Scroll Repeat Up
16. Scroll Repeat Down
17. Application Switch
18. Close Window
19. Scroll Left
20. Scroll Right
21. Redo
22. Undo
23. Run…
24. Start Menu
25. Word
26. Excel
27. Power Point
28. Calculator
29. Log off
30. Maximize
31. Minimize
32. Zoom –
33. Zoom +
MACRO RECORDING
If you want to use and record actions using Macros please complete the following steps.
Step 1 – Click the button that you want to use.
Step 2 – Got to Macro -> Macro Manager
Step 3 – Record the actions that you want to use. For example, if you need to record continuously pressing the left or right click, click on Mouse Actions located at the bottom right corner, and then click [Left button] or [Right button].
Step 4 – When you want to cancel the process, press the stop button to cancel this function.
CONNECTION QUICK FIX
Try to use a different USB port and restart
your PC. If the problem persists, contact customer support.
NOT RECOGNIZED
Please note that our products run without
any driver software for XP&WIN7&WIN8, the driver software is only
designed for customized functions and settings. When plugged into PC, (5~30
seconds) it starts working after all the lights are turned on.
If WINDOWS did not identify the mouse,
please choose “YES” when installing is prompted until finished.
If the “Firewall” prompts when installing,
please choose “YES” until finished. Then restart your computer, it will work
after the mouse information is loaded.
BINDING KEYS
1. Open the Redragon mouse software and go to the “MAIN tab”
2. Choose the button you want to customize
3. Click the button and a menu list will appear
4. If the key that you want to bind is not in the list, choose single key for single key
command (i.e. [ENTER]) and Combo Key for key combination commands (i.e.
[CTRL]+[ALT]+{DELETE])
5. Click “Apply”
CHANGING DPI
1. Open the Redragon mouse software and go to the “DPI tab”
2. Note that the mouse has 5 default profiles DPI1-DPI5. You can change the DPI settings up
to 16400 DPI of every profile of the mouse using this tab
3. Click “Apply”
CHANGING LIGHT SETTINGS
1. Open the Redragon mouse software and go to the “Light tab”
2. Note that the mouse has 5 default profiles. You can change the Light settings from 16
million LED color options.
3. Click “Apply”
Redragon keyboards often feature mechanical switches, RGB lighting, programmable macros, anti-ghosting, and durable construction—all at an accessible price point.
- Red switches are smooth and quiet with no tactile bump, making them ideal for fast-paced gaming.
- Blue switches have a tactile bump and loud click, offering strong feedback perfect for typing.
- Brown switches provide a subtle tactile bump without the click, balancing gaming and typing use.
Yes. Redragon mice are equipped with high-DPI sensors, customizable weights, ergonomic designs, and programmable buttons to cater to casual and professional gamers alike.
Many Redragon peripherals come with dedicated software that allows users to configure lighting, macros, DPI settings, and key assignments.
Press DPI buttons on the mouse to change the dpi or set the dpi via software if the mouse has.
For the RGB keyboard, press FN+ to change the color on redragn keyboard. No color can be changed for the rainbow backlit keyboard.
Press FN++ to turn down the brightness and even turn it off completely.
The keyboard/mouse is compatible with Mac, but the software is not able to run on Mac system. Any profile of backlit and macro settings can be applied on Mac for using if it has been edited and saved on PC.
OUTEMU Switches
Most Redragon keyboards are plug-and-play and work with macOS, though software customization features are typically Windows-only. Check the product specifications before purchasing
Shipping
It depends on where you are. The order is dispatched the next working day. Shipping takes at least 3-4 working days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Partnerships & Collaborations
Yes. Redragon collaborates with content creators, esports athletes, and gaming cafés. Submit your details here: Join Us
Absolutely. Redragon offers bulk deals, sponsorship opportunities, and marketing support for gaming cafés, events, and local esports tournaments. For bulk offers submit your details here: JOIN US